At Lars Roaming, your satisfaction is important to us. While we do our best to ensure that all products are of high quality and accurately described, we understand that issues can occasionally arise. Please read our policy below for information about returns and refunds.
1. Payment Method
We currently offer Cash on Delivery (COD) only. No online payments are accepted at this time.
2. Returns Eligibility
Due to the nature of Cash on Delivery orders, we only accept returns under the following conditions:
- You received a damaged or defective product
- You received the wrong item or the item is incomplete
Returns will not be accepted for:
- Change of mind
- Incorrect size or preference after delivery
- Normal wear and tear
3. Return Request Timeline
You must notify us within 48 hours of delivery if:
- Your item was received damaged or broken
- You received the wrong item
- There is a missing item in your order
To initiate a return, contact us at [email protected] with the following:
- Your full name and order number
- A brief description of the issue
- Photos or videos of the product and packaging
4. Return Process
- Once your return request is reviewed and approved, we will provide instructions on how to return the product (if applicable).
- In some cases, we may offer a replacement or solution without requiring a return, depending on the product and issue.
5. Refunds
As we operate on a Cash on Delivery basis, monetary refunds are not provided.
If your return is approved due to a damaged or incorrect item, we may offer one of the following:
- A replacement product at no additional cost
- A store credit or voucher for future purchases
6. International Orders
We operate worldwide. However, return shipping (if required) must be arranged by the customer unless otherwise specified by our support team.
7. Contact Us
If you have any questions or concerns about this policy or your order, please reach out to our support team at:
📧 [email protected]